Liz Parkes
Transport Operations & HSQE Specialist
My specialisms are public transport operations, buses, trams, railways and ferries, and developing and implementing management systems delivering performance, safety and environmental benefits in new and traditional environments of varying operational and technical complexity. Projects with AARC include peer review and internal quality assurance of training, developing HSQE and competence management systems, certification applications and rail operational support.
Earlier in my career, I managed safety and operations at a senior level with organisations including Railtrack, Strathclyde Partnership for Transport for the Glasgow Subway and Renfrew Ferry, Edinburgh Trams, (Transdev), DB Regio Tyne & Wear Ltd. for the Tyne & Wear Metro, and North Yorkshire Moors Railway.
Experience:
Rail Operations
With AARC, I’m currently supporting a project for Scotland’s Railway on a concept of operations. As Head of Operations & Safety with North Yorkshire Moors Railway, I was responsible for heritage railway operations and safety on NYMR’s and Network Rail’s infrastructure, track and station access contract management, development of departmental strategic policies and plans, budget, train-crew, signalling, station, control staff and volunteer management.
As Commercial & Production Manager with Strathclyde Partnership for Transport, I was responsible for the safe and efficient operation of the Glasgow Subway and Renfrew to Yoker Ferry, managing control, driving and station staff; transporting 13.5m passengers p.a. maximising ticket and advertising revenue and minimising a multi-million departmental budget.
With Railtrack Scotland, as Area Production Manager North, I was responsible for operations, managing staff at 40 signal boxes and performance initiatives including line speed and efficiency improvements. I held various supervisory roles following completion of operations management training with British Rail.
Projects & Engineering
As Safety & Standards Manager, Transdev Scotland Ltd./Edinburgh Trams Ltd, I was responsible for occupational and operational health, safety, quality and environmental advice and support for the Edinburgh Trams project in preparation for the operational phase. With colleagues, I developed and implemented operational principles for depot and airport test track operations, including drivers’ and controllers’ competencies.
Several projects were completed while at Railtrack, Edinburgh Trams and Tyne & Wear Metro as part of studies towards a BEng and an LLM in Construction Law. These included design improvements to emergency door releases on Metro trains, research on driver vigilance devices for trams and research on risk-based management of investment and construction in the rail industry. I’m a Member of the Institution of Engineering & Technology.
Safety & Assurance
With AARC, I’m currently leading a project on remodelling Network Rail’s overarching health and safety management system following a gap analysis of the existing system. Other AARC projects include a review of Strathspey Railway’s safety and competence management systems to assess compliance with the Railways & Other Guided Transport Systems Regulations,(ROGS), and BS ISO 45001:2018 and provide proposals to address any gaps and to develop systems further. I also wrote successful exemption and certification applications for East Lancashire Railway to run at higher speeds for testing vehicles and vehicle-borne equipment such as innovative laser and plasma rail treatment technologies. This was followed up by an internal audit of its traction and rolling stock activities. On a pro bono basis I developed Lancashire Mining Museum’s safety management system to meet the requirements of ROGS and BS ISO 45001:2018.
At NYMR, I developed and implemented an environmental and sustainability system, secured periodic safety re-certification under ROGS and an extension to the safety certificate to cover operations in North Norfolk. A major filming project was made possible by scoping, developing and delivering the processes necessary to run at higher line speeds, and by ensuring competence in testing, commissioning and operating unique traction and rolling stock. This involved training in bespoke instructions, route risk assessments defining optimum acceleration and deceleration points, and safety assurance of vehicles, track and interfaces. Key to the project’s success was obtaining ORR’s exemption from the ROGS requirements for certification and authorisation for operations above 25mph.
With Tyne & Wear Metro, as Head of Safety & Compliance, I was responsible for updating its safety and environmental management systems, ensuring ROGS compliance and ISO certification. I qualitatively and quantitively assessed, then mitigated, the platform train interface risk, leading to a dramatic reduction in precursor events. The Metro’s in-cab information displays were evaluated to assess their efficacy in, for example, timekeeping and poor rail adhesion reporting real-time, while not causing distraction. This work encompassed workshops to explore risks holistically and identify realistic safety mitigations and performance improvements. Group discussions with drivers and visualisation of scenarios leading to an incident proved particularly helpful, as did empirical, evidence based research and literature review.
As Safety & Standards Manager for Edinburgh Trams, I produced a risk profile, operational risk assessments, and wrote and implemented ROGS compliant management systems achieving ISO 9001 and 14001 certification. Research on cab ergonomics was carried out and applied, including effective driver safety devices, and alerts to mitigate the doors opening in the wrong place, or at the wrong-time, risk.
As Safety & Standards Manager Railtrack Scotland, I was its professional Head of Safety, with responsibility for monitoring client train operators’ safety cases and the activities of infrastructure contractors; production and dissemination of operational policies and procedures, emergency planning, incident investigation, risk assessment, claims handling and operation of the Zone’s Safety and Signalling Training Centre.
Earlier in my career, I held various safety management positions with Railtrack and operational supervisory roles with British Rail. I was Safety Officer for Strathclyde Passenger Transport Executive, and Health, Safety & Training Officer at Jordanhill College. I’m a Chartered Member of the Institution of Occupational Safety & Health and have recently completed a Higher Certificate in the Environment.
Training & Development
Projects with AARC include peer review and internal quality assurance of training material for Network Rail Scotland on Radio Electronic Token Block and Scottish Tokenless Block signalling, and internal quality assurance of signallers’ and electric controllers’ training for Amey Infrastructure Wales/Seilwath Amey Cymru . While at NYMR, I integrated non-technical skills into driving and train dispatch, and introduced assessment and internal verification by C&G qualified assessors, gaining assessor qualifications in the process, and personally developing assessment plans for train dispatch and track safety competencies. I’m now a qualified internal quality assured. With Railtrack, I managed Scotland’s Safety & Signalling Training Centre, and was responsible for support staff training while working at Jordanhill College. Until reaching the maximum tenure permitted by the Scottish Government, I was an active member of Borders College Board, which sets strategic direction for the College’s senior management team, having a particular interest in the STEM curriculum. |
Communications & Change Management
I’ve written safety assurance and engineering change management procedures for NYMR, Tyne & Wear Metro and Edinburgh Trams, and carried out safety validation of organisational change throughout my railway career.